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++ How To Shop ++
- Buying an Item
Please click the "ADD TO CART" link in each item's description page to lead you to the item page on our Etsy shop. If you have been already an Etsy member, please make a purchase as usual through Etsy's shopping cart. If you are not an Etsy member, please create an account first. And then, please follow the steps (provided by Etsy) to check out.
- Payment
The only payment I accept at the moment is PayPal. Please make a payment within 24 hours. If you do not pay within 24 hours without any communication for the date of payment, the order will be automatically canceled.
- Shipping
I will promptly ship items as soon as your payment is confirmed.
The items will be shipped from Japan via EMS (Express Mail Service w/ Free Tracking and Insurance).
However, some items will be shipped from the U.S. to the US addresses via USPS Priority Mail (w/Free Tracking and Insurance) and to everywhere else via First Class Air Mail. If you would like to purchase insurance, please contact me via email (to sales @ asaborake.com)or convo me. I can also make an arrangement for expediting shipment and tracking as per your request.
Please note that I cannot be responsible for damages/loss caused during shipping as well as customs duty. Please note that we do NOT mark international package as a "gift" on the customs forms.
- Refunds and Exchanges
Please contact me via email (to sales@asaborake.com) within 7 days upon receipt of the item (s) with your reason for return.
I will fully refund the original purchase amount, but not be able to reimburse shipping fees. The item (s) must be returned to me within 30 days from the date of purchase in the same condition as they were received.
- Note
Please note that we use aged Kimono and Obi fabrics for our items, so some slight irregularities like stain and section being worn may be found, but it should not destroy the beauty of piece.
